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American Diversity Report

American Diversity Report DISABILITY, SOCIAL ISSUES, TEAMS & LEADERS THREE WAYS TECHNOLOGY CAN DRIVE INCLUSIVE COMMUNICATION – BY KENYA MCPHEETERS MAY 11, 2023 KENYA MCPHEETERS LEAVE A COMMENT The ability to communicate is essential to inclusion in professional, learning, or social settings. A Deaf employee, for example, can’t fully contribute to a business unless they can participate in impromptu […]

Future of Sourcing

FUTURE OF SOURCING This article was originally published on Future of Sourcing “HOW AI & DIGITAL ARE TRANSFORMING LANGUAGE SERVICES” Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as […]

Hearing Loss Due to Military Service

Hearing Loss Due to Military Service: An Interview with Audiologist Stephen DeMari Olivia Alvarez The most common service-connected disabilities for American veterans are hearing loss and tinnitus, which is a ringing or buzzing in the ears. An estimated 3.6 million veterans receive compensation for hearing loss or tinnitus.1 And veterans from every war from World […]

Best Practices for Using an ASL Interpreter

Guidelines for Using an ASL Interpreter for Video Remote Interpreting Olivia Alvarez If you haven’t worked with a sign language interpreter before, it will take some getting used to, and the guidelines for using an interpreter may not be intuitive. Even if you’ve worked with an interpreter before, you may need to adjust when you […]

What is Video Relay Service and Video Remote Interpreting

What is Video Relay Service (VRS)? Olivia Alvarez Video Relay Service (VRS) is available through the Telecommunications Relay Service (TRS) program. It provides interpreting services to the Deaf via communication through videophones using American Sign Language (ASL). The Federal Communications Commission (FCC) manages the TRS program as a requirement under the Americans with Disabilities Act […]

8 Principles of Patient-Centered Care for Hearing Health

Olivia Alvarez The key principles of patient-centered care for hearing health require  understanding the emotional and physical needs of the patient while developing a solution that addresses their daily lifestyle. Best practices for patient-centered care go beyond excellence in diagnostic services. Understanding the attitudes, concerns, health literacy needs, and priorities of individuals with hearing loss […]

The Best Apps for Deaf People in 2023

The Best Apps for Deaf People in 2023 Olivia Alvarez While we covered the in another post. Here, we share 12 of the best apps for Deaf people. This includes a video chat app for the Deaf, communication and alarm clock apps, and apps to help hearing people communicate in — and learn — sign […]

Make Meetings on Zoom for Deaf Attendees More Deaf-Inclusive 

How to Easily Make Zoom Meetings Deaf-Inclusive Olivia Alvarez The COVID-19 pandemic fueled a rapid rise in the use of tech in daily communication. And with a 55% share of the videoconferencing software market, Zoom — from Zoom Video Communications, Inc. — is the go-to for many businesses having virtual meetings. But using video relay service […]

The Best Hearing Loss Apps of 2023

The Best Hearing Loss Apps of 2023 Olivia Alvarez Some 30 million Americans over age 12 have hearing loss in both ears. 1 And 37.5 million Americans over 18 say they have trouble hearing. 1 Like many things, hearing loss often gets worse with age. It can be inconvenient, isolating, and downright dangerous if not adapted […]

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CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and CaptionCall Mobile app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: es.sorenson.com/legal.
FCC rules permit you to port your telephone number to the VRS provider of your choice. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location in your device settings or by calling (866) 756-6729. To learn how to update on your device visit https://es.sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: es.sorenson.com/legal. For information on toll-free numbering, please visit https://es.sorenson.com/vrs/toll-free-numbers/.

Sorenson VRS is only available if you are eligible for VRS and have registered in the FCC’s User Registration Database. The cost of VRS is paid by a federally administered fund. Accordingly, use of Sorenson VRS calling for video conferencing is subject to compliance with FCC regulations and Sorenson’s VRS EULA. Under federal law, you may use VRS only if you have a speech or hearing disability and need VRS in order to communicate. Also, call participants must be in a different location than the other individuals on the call.

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