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ProgramarMore than 8,000 interpreters received training in 2021 with focus on BIPOC and LGBTQ communities
SALT LAKE CITY – (Feb. 1, 2022) Sorenson Communications continues to lead the industry in training American Sign Language (ASL) interpreters by providing best-in-class education that is specifically designed to improve communication between Deaf and hearing people. ASL interpreters help create connection and understanding across communities and supporting their professional development is essential. Last year, Sorenson set another record in ASL education with nearly 40,000 hours of training delivered. In addition to offering opportunities to upskill, ASL interpreters were able to support their professional credentialing with continuing education units (CEUs).
“Every day our ASL interpreters provide essential support to our consumers by facilitating access to information and enabling seamless communication, and we are committed to ensuring they have the highest skill level in the industry,” said Jorge Rodriguez, CEO of Sorenson Communications, the leading provider of video relay and interpreting services. “These frontline employees have so many community touchpoints – they support government communication in press briefings, patient communication in hospitals, and family relationships over video relay calls. Our customers deserve the best quality we can provide, and that starts with our interpreter training.”
Sorenson’s investments demonstrate its continued commitment to the interpreting and Deaf communities and include a wide range of programming especially designed to support interpreting students, Children of Deaf Adults (Codas), Certified Deaf Interpreters, and Black, Indigenous, People of Color (BIPOC) interpreters. Sorenson’s presenter pool boasts more than 50 educators who are diverse, experienced, and committed to teaching interpreting.
“I want to let you know how appreciative I am of the training I received. I have been in so many trainings with varied trainers over the years. THIS was one of the BEST trainings with one of the BEST trainers,” said Paula M., an interpreter from Maine who attended the Cultural Mediation in Video Relay Service (VRS) course.
More than 1,500 community interpreters across the U.S. and Canada attended instructor-led, remote webinars sponsored by Sorenson’s interpreter education team. Training was designed to support their continued improvement and growth on topics ranging from fighting unconscious bias to honoring the LGBTQ experience. In addition to the CEUs offered, Sorenson hosted the Educational Interpreter Enhancement Program which supported interpreters in K-12 settings in improving their skills to interpret for children who are Deaf.
Sorenson also hosts Deaf Interpreter Academy (DIA), a program that supports Deaf community interpreters with trainings and webinars to advance their professional interpreting careers. In 2021, DIA piloted an Affinity Mentoring program to support BIPOC Deaf interpreters and plans to expand its efforts in 2022.
Supporting African American and Black interpreters was also a key focus in 2021. Working closely with diversity partners, Sorenson provided special events, workshops, social sessions, and keynote presentations. Additionally, Sorenson’s trilingual interpreters received specialized training in Spanish.
Sorenson’s training also includes Compass, a program designed for heritage language learners (interpreters who are bilingual children of one or more signing Deaf parents). Compass continued to expand its offerings in 2021, engaging over 100 Codas in uniquely tailored instruction delivered through several online platforms. This focus on remote learning allowed a diverse population in urban and rural areas across the U.S., including Alaska and Hawaii.
“Sorenson’s amazing investment in interpreters opens doors within the field of interpreting and gives us opportunities to all grow together,” said Stephanie Criner, executive director of Sorenson’s Interpreter Education and Professional Development team. “I am proud to be a part of these meaningful educational opportunities that support lifelong learning for interpreters and that make such a critical contribution to improving the lives of Deaf people and their families.”
SALT LAKE CITY – (Jan. 28, 2022) – Today, Sorenson Communications announced another milestone in communication inclusion for Deaf citizens in the United Kingdom. On Thursday, the U.K.’s Office of Communications (Ofcom) approved Sign Language Interactions (SLi) as the official provider for the U.K.’s new Emergency 999 Video Relay Service (VRS). SLi is a Sorenson, United Kingdom-based company.
“Ofcom’s approval of the first VRS-accessible emergency service in the U.K. is another communication breakthrough for the British Sign Language (BSL) community,” said Sorenson Communications CEO Jorge Rodriguez. “We celebrate this fantastic news and are honored to be chosen as the supplier of these critical services as we continue our global expansion.”
Crisis and emergency situations require clear and reliable communication. VRS enables Deaf and hearing callers to communicate in real time through a high-speed internet connection and device. Calls are routed through remote sign language interpreters, fluent in both signed and spoken language – who “relay” the messages between the two parties. Callers communicate in their natural language – signed or spoken – and the real-time communication flows naturally.
“We are pleased to continue bridging gaps and strengthening BSL access for the Deaf community. Getting to this point was a journey of collaboration and is timely with Ofcom’s new requirement that VRS emergency services be made generally available,” said Andrew Dewey, CEO of SLi. “We urge other businesses and services to become more inclusive with accessible services for diverse communities.”
Beginning June 17, 2022, telephone and broadband companies in the U.K. must provide no-cost 24/7 VRS for BSL callers to contact 999 or its pan-European equivalent, 112. These companies may implement this requirement on their own or pay another company to do so, although the service must be approved by Ofcom.
Read Ofcom’s statement regarding approving SLi as the official provider of 999 VRS.
Watch SLi’s British Sign Language video above about the announcement.
SALT LAKE CITY (Jan. 27, 2022) – Sorenson Communications, a leading provider of interpreting and Video Relay service, concluded its first thought leadership series, titled “frame.influence,” with a special interview with Lauren Ridloff, of Marvel’s “Eternals” movie.
“We are honored to highlight these Deaf leaders and learn from their distinct perspectives,” said Sorenson CEO Jorge Rodriguez. “Connecting people and supporting their relationships is at the heart of what we do, and we are delighted that Lauren shared her story in our first thought leadership series.”
Frame.influence explores the different ways personal frame – or perspective – is shaped and how it influences people, their lives, and how they see the world. Leading the Sorenson frame.influence interviews was Callie Frye, a disability rights advocate and Daily Moth reporter. In addition to Lauren Ridloff’s interview, Frye sat down with Nikki Reineck, the CEO and founder of Sisters in Style, a successful clothing boutique, and Harmony Baniaga, a dancer who incorporates sign language into her performances.
In the final interview of the series, Ridloff shares her journey about owning her narrative as a Deaf, Black, and Latina woman, and the shift in how Deafness is perceived. She recalls the moment she first saw her superhero character “Makkari” as a figurine: “To me that represented a huge step in seeing my Deafness as something to celebrate.” Ridloff noted the positive change she sees following “Eternals” and what her role means for Deaf actors. “I’m thrilled to finally have that shown on a global scale,” she said. “When people can see what a Deaf person can do, I hope that helps shift perceptions and attitudes.”
The entire frame.influence series is available at https://sorenson2021es.wpengine.com/events/fall2021/
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications, was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience. Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Press Contact
Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
[email protected]
SALT LAKE CITY – (Jan. 26, 2022) Sorenson Communications announced today a pilot with Amazon and Microsoft to support the development of American Sign Language (ASL) interpreters. The initiative, called the Corporate Consortium Paid Partnership, is a collaboration to provide paid practicum and mentoring experience to current students and new graduates of ASL interpretation programs.
Sorenson is the leading provider of ASL interpreting services and Video Relay Service (VRS), and Amazon and Microsoft lead the technology industry in accessibility from the recruitment stage to employment accommodations.
“The strength of our workplaces, schools and communities is directly tied to diversity and accessibility,” said Jorge Rodriguez, CEO of Sorenson Communications. “ASL interpreters help create connections between Deaf, hard-of-hearing and hearing people across industries. We are excited to collaborate with Amazon and Microsoft to help develop the next generation of ASL interpreters who will continue the important work of supporting a more diverse and inclusive world.”
American Sign Language interpreters are important to ensuring employment, education and healthcare settings remain accessible to people who are Deaf or hard-of-hearing. The Corporate Consortium Paid Partnership aims to develop more ASL interpreters and address the current interpreter shortage, especially as it affects underrepresented communities.
The Corporate Consortium Paid Partnership offers paid learning opportunities for students who are enrolled in or recently graduated from interpreter education programs. Participants of the program will have opportunities to observe professional interpreters working in a variety of corporate settings at Amazon and Microsoft, and participants will also be given the opportunity to interpret with supervision and immediate feedback in a safe environment that will fast-track their transition into the field. Additionally, experienced interpreters will provide weekly mentoring and evaluation to help participants identify skills to improve and progress through the program. This exciting initiative will provide new ASL interpreters and current students with meaningful experience in a supported environment while also protecting the integrity of the interpretation for Deaf and hard-of-hearing people.
“Communication is fundamental to the human experience, and ASL interpretation supports that between Deaf and hearing people,” said Joshua Pennise, Sorenson Interpreting Vice President of Operations. “We look forward to continuing to invest in our current and future interpreter workforce through the highest quality training and best opportunities in the industry.”
Applications for the program are now open, and to learn more, please visit sorenson2021es.wpengine.com/careers/CCP.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications (sorenson2021es.wpengine.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
About Amazon
Amazon is guided by 16 Leadership principles as it strives to be Earth’s Most Customer-Centric Company. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
About Microsoft
Microsoft Media Relations, WE Communications, (425) 638-7777, [email protected]
Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://news.microsoft.com. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at https://news.microsoft.com/microsoft-public-relations-contacts.
Press Contact
Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
[email protected]
First Latino CEO reinforces company’s commitment to diverse communities
SALT LAKE CITY – (Jan. 18, 2022) – Today, Sorenson Communications announced Jorge Rodriguez as the company’s new Chief Executive Officer, a position that will draw upon his three decades of leadership in telecommunications, management, and international business. The appointment of Mr. Rodriguez supports the goal of expanding critical communication services to Deaf and hard-of-hearing people while promoting new opportunities for equity and inclusion.
“We welcome Jorge and look forward to watching the company transform and grow under his leadership. Jorge’s ability to unify, focus, and identify and develop resources will support Sorenson’s mission of delivering services to new and existing customers as well as to diverse communities. He also has great experience in regulated businesses and is uniquely qualified to build on the company’s strong compliance culture,” says David Posnick, a member of Sorenson’s board and senior managing director of Blackstone Credit, Sorenson’s majority owner.
Prior to joining Sorenson, Mr. Rodriguez served as president and CEO of multiple América Móvil companies, including Claro Enterprise Solutions and Telvista, Inc. He was responsible for the firm’s multinational customer strategy, the international product and BPO organizations, and was the senior executive responsible for the firm’s global enterprise segment. Most recently, he launched Claro Enterprise Solutions’ expansion into Western Europe and established an integrated channel management program across the U.S. market to support an aggressive growth strategy. He established global alliances, leveraged technology to drive next–generation capabilities for enterprise customers, and served on multiple América Móvil company boards.
Mr. Rodriguez has more than 30 years in the telecom and IT industries and brings extensive experience in both domestic and international markets. Prior to joining América Móvil, Mr. Rodriguez held various executive positions at AT&T and AT&T Latin America, including vice president of corporate operations, vice president of sales and operations, and regional vice president. Among other achievements at AT&T and AT&T LA, he launched startup operations across Latin America, established fully integrated regional operations in support of global clients, and was a board member of several AT&T LA operating companies.
“Over the years, I have seen the difference companies can make in people’s lives. Sorenson’s mission is noble, and the dedication to serving customers is impressive. Every day, Sorenson employees connect people across languages, cultures, and communities,” says Mr. Rodriguez. “I am honored to join the company, and I look forward to a bright future as we work together to expand our capabilities.”
Mr. Rodriguez holds an M.S. degree in technology from Columbia University, earned an MBA from Rochester Institute of Technology, is a graduate of Kenan-Flagler’s (UNC Chapel Hill) Masters Advanced Management Program, and received his B.A. in biology-molecular biology from Colgate University. Mr. Rodriguez serves on external boards, including the Board of Overseers for Columbia University SPS.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications (sorenson2021es.wpengine.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Press Contact
Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
[email protected]
Reaffirms ongoing commitment to Deaf, underrepresented communities
SALT LAKE CITY – (Jan. 11, 2022) – Today, Sorenson Communications announced a suite of programs to support the people who serve the company’s Deaf customers – American Sign Language (ASL) interpreters. The news signals Sorenson’s continuing commitment to Deaf and diverse communities as well as its dedication to accessible communication for all U.S. citizens.
“For nearly 20 years, our customers have trusted us with their communication needs,” says Jorge Rodriguez, CEO of Sorenson, the nation’s leading provider of video relay and ASL interpreting services. “To honor this trust in meeting growing interpreting demands, we are committed to increasing interpreter availability, which, ultimately, provides the Deaf community with increased access to work opportunities and financial gain.
“We are investing in our interpreters, who are the heart and soul of our company, and adding professional development resources to strengthen and celebrate them. In addition, we plan to put resources toward training the next generation of interpreters so we will be ready to meet future needs of the Deaf community.”
Sorenson accessibility initiatives include:
The interpreting industry relies on trained interpreters to fulfill many requests from the Deaf community. Sorenson’s programs are aimed at supporting interpreters who may be experiencing fatigue from interpreting demands, working increased hours during the pandemic, and interpreting stressful conversations.
“We appreciate our interpreters and are committed to enhancing their opportunities. We are instituting these programs to uplift and support our interpreters. And we intend to introduce additional programs throughout the year as we look to transform the overall employee and customer experience,” says Rodriguez.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications (sorenson2021es.wpengine.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Press Contact
Ann Bardsley
Sorenson Communications and CaptionCall
Director of Public Relations
801-287-9400
[email protected]
SALT LAKE CITY (Oct. 29, 2021) — Today, Sorenson Communications and CaptionCall congratulate Jessica Rosenworcel on her designation to chair the Federal Communications Commission (FCC) and Gigi Sohn on her nomination as commissioner. Sorenson and CaptionCall, Indeo brand companies, are the leading providers of American Sign Language (ASL) interpreting services, Video Relay Service (VRS), and telephone captioning service. Sorenson and CaptionCall honor them for the firsts they each represent – namely Rosenworcel as the first woman to chair the FCC and Sohn as the first openly LGBTIQ+ FCC commissioner.
“We are excited to continue working with Chairwoman Rosenworcel and we look forward to working with Gigi Sohn on advancing the promise of the Americans With Disabilities Act (ADA) to support millions of Americans who are Deaf or who are experiencing hearing loss,” said Scott Wood, CEO of Sorenson Communications and CaptionCall. “Recent years have seen significant advances in communication services, but there are improvements to be made in advancing accessibility to these services. FCC leadership will continue to play a critical role ensuring that the relay industry is able to innovate to provide functional equivalency in communication and making these services available to all Americans who need them.”
The FCC regulates relay services which make it possible for millions of people with hearing loss or who are Deaf to connect with anyone on a phone. These vital communication resources include Sorenson’s Video Relay Service (VRS) and CaptionCall’s Internet Protocol Captioned Telephone Service (IP CTS).
“We’re thrilled to be part of a new era of accessibility for all people and are excited to continue to work with the FCC to deliver on our mission of connecting people through critical communication services – regardless of ability, language, or culture,” noted Wood.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications, an Indeo brand, was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
About CaptionCall, LLC
CaptionCall, an Indeo brand, is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family, and colleagues.
CaptionCall uses advanced voice recognition technology, a transcription service, and human captioning agents to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone works like a traditional telephone – callers simply dial and answer calls, as usual, and speak and listen using a phone handset. CaptionCall users see captions of what callers say. Apps for iOS and Android are also available.
All eligible customers receive Red Carpet Service that includes professional installation, product training, and friendly customer support, enabling people everywhere to get more from their phone conversations — and more from life.
Press Contact
Ann Bardsley
Director of Public Relations
Sorenson Communications, CaptionCall
SALT LAKE CITY – (Oct. 22, 2021) Today, Utah-based Sorenson Communications announced it will provide American Sign Language (ASL) interpretation to connect Deaf and hearing people through Apple’s FaceTime. With the release of iOS 15 and iPadOS 15, and the upcoming release of macOS Monterey, Deaf people can use FaceTime links to access an ASL interpreter in real time for their conversations.
“Sorenson continues its commitment to providing functionally equivalent, accessible communication technologies for all people,” notes Sorenson CEO Scott Wood. “Video calling in today’s world is everywhere – and it is for everyone, including Deaf people who use ASL. Communicating in one’s natural language – spoken or signed – is a powerful way we connect with one another.” The process of accessing an ASL interpreter is similar to Video Relay Service (VRS), but with some slight differences. Although VRS calls are paid for by a federally funded program, interpreted calls through FaceTimeare not currently compensated by the FCC. Regardless, adds Wood, “Sorenson is pleased to lead out in this area and extend our rich tradition of offering customers current technology options.”
Sorenson’s announcement follows the release of iOS 15 and iPadOS 15 software, which Apple made available earlier this fall. Apple users have the option to invite people, including those using Android and Windows devices, into a FaceTime call using a web link that can be shared through messages, email, social networks, or calendar invites, and used to request an ASL interpreter. The option to use Sorenson to access an ASL interpreter for FaceTime calls is available now. Visit sorenson.com/facetime for details.
Providing ASL interpreting using FaceTime is another in a series of innovative communication solutions from Sorenson, the leading provider of VRS for Deaf people who use sign language to communicate. With Sorenson Relay and the introduction of the first videophone designed for Deaf users in 2003, Sorenson revolutionized communication between Deaf and hearing callers, giving them the option to converse in real time – anytime, anywhere – each in their natural language, ASL or spoken English or Spanish.
Since then, Sorenson re-imagined communications by introducing a host of features as well as four new generations of more powerful, more capable videophones designed by and specifically for people who are Deaf, all with the goal of bridging languages and cultures through innovative communication technologies.
Lance Pickett, Sorenson vice president of marketing, says, “These updates are a meaningful step toward universal and inclusive accommodations that allow everyone, including Deaf and hard-of-hearing people, to build genuine relationships with each other through communication.”
About Sorenson Communications
Connecting Life. Sorenson Communications, an Indeo brand, was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters in the world, Sorenson endeavors to provide each person with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Contact
Georganne Hassell
Communications and Public Relations Manager
Sorenson Communications
SALT LAKE CITY – (Sept. 20, 2021) Sorenson Communications, a language service and technology company specializing in connecting people through sign language and captioning services, has been named a Best-In-State Employer 2021 by Forbes and Statista. Sorenson is the parent company of CaptionCall and Sign Language Interactions.
Sorenson was identified as one of America’s Best-In-State Employers this year in an independent survey based on a sample of approximately 80,000 Americans working for U.S.-based companies with more than 500 employees. Across 25 industry sectors, 1,330 employer brands were ranked among the top employers.
“We are honored to be named as a Best-in-State Employer, thanks to our employees,” says Sorenson Chief Executive Officer Scott Wood. “Our amazing teams make Sorenson such an incredible place to work. They bring deep dedication to our mission of empowering independence and serve our customers with pride.”
The evaluation was based on responses from employees who were asked to rate their willingness to recommend their own employers to friends and family. Employees were also asked to evaluate other employers in their respective industries and state that stood out either positively or negatively. Additionally, employees provided feedback on company image, salary, working conditions, and potential for development.
Sorenson continues to be recognized for its commitment to creating a diverse and engaging work environment that promotes inclusion and equity. In 2020, Indeo was recognized as a Best Employer for Women and as a Best Employer for Diversity by Forbes and Statista, based on employee surveys. Employees provided responses on topics including parental leave, family support, flexibility, discrimination, career/representation, and pay equity. Indeo was also chosen for these awards based on diversity indicators related to corporate structure and the company’s proactive communication highlighting a diverse and inclusive environment.
For more information about the survey, visit https://www.forbes.com/best-employers-by-state/. For more information about open positions at Sorenson, CaptionCall, or Sign Language Interactions, visit https://sorenson2021es.wpengine.com/about/careers/ or https://captioncall.com/careers and https://signlanguageinteractions.com/join-the-team/.
About Sorenson
Technologies that Empower Independence
Sorenson empowers all people to connect confidently and independently. We bridge languages, continents, and cultures through innovative communication technologies. Our international brands include Sorenson Communications, CaptionCall, and Sign Language Interactions.
We connect life, one conversation at a time.
SALT LAKE CITY, July 26, 2021 — Today, Sorenson Communications was named one of two Large Organizations of the Year in the Business Intelligence Group’s 2021 Sales and Marketing Technology Awards program, also known as The Sammys. The Sammy’s honor institutions and products helping to solve the challenges companies have connecting and collaborating with prospects and customers.
“Sorenson is thrilled to be recognized for our distinctive marketing and outreach efforts,” says Sorenson Communications Chief Executive Officer Scott Wood. “We strive to build authentic connections with our customers so we can learn how best to support them with our services and technologies.”
Sorenson is the world leader in developing Deaf-centric communication technology and providing sign language interpreting services. Understanding the dynamics of multi-linguistics and cross-cultural interactions are key to Sorenson’s unique approach to customer engagement.
“Through our high-quality, carefully developed campaigns, we aim to be the go-to resource for our audience – whether it is about our services and products or Deaf culture,” says Lance Pickett, vice president of marketing for Sorenson. “In addition to the extensive original content we provide customers, we are proud to partner with Deaf influencers and content creators to showcase the beautiful culture we are passionate about.”
Maria Jimenez, Chief Nominations Officer, Business Intelligence Group, says, “We are proud to reward and recognize Sorenson Communications for their innovation and dedication to helping both the organization using their technology and the ultimate consumer. “It was clear to our judges that their efforts will improve how we all connect with the brands we love for years to come.”
About Sorenson Communications, LLC
Connecting Life.
Sorenson Communications was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest private employer of Deaf people and sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as Lumina and ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Press Contact
Ann Bardsley
Director of Public Relations
Sorenson Communications and CaptionCall
801-287-9400
SALT LAKE CITY (May 14, 2021) – Because relationships – in any setting – are everything, Sorenson Communications brings together the highest-quality American Sign Language (ASL) interpretation with the most advanced video relay technology to create communication options that are secure, reliable, and easy to use.
Sorenson’s suite of services and products ensures video relay communication between the Deaf, hard-of-hearing, and hearing communities is seamless, whether over video in virtual meetings or through a video relay call. [AB1]
“Reliability and comprehensiveness are core to how Sorenson does business,” says Sorenson Chief Executive Officer Scott Wood. “We do this by developing the most secured, reliable, and innovative platforms and services designed by and for Deaf and hard-of-hearing employees. In an effort to adhere to the highest standards in the industry, we also provide ongoing education and training for our interpreters so that communication between Deaf and hearing people is the best relay experience possible.”
The Sorenson Ecosystem supports Federal Relay communication needs anytime, anywhere with Video Relay Service (VRS). Deaf employees can place and receive calls whether they are at home or in the office. Sorenson Relay also offers:
Sorenson Interpreting provides solutions for ASL interpretation outside of VRS calls, including:
For employees who are hard-of-hearing and require captions to use the telephone, CaptionCall makes communication easy by providing:
To learn more about Sorenson solutions, visit sorenson2021es.wpengine.com/government.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications (sorenson2021es.wpengine.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Android is a trademark of Google LLC. All other trademarks are the property of their respective owners.
Press Contact
Ann Bardsley
Director of Public Relations
Sorenson Communications and CaptionCall
801-287-9400
SALT LAKE CITY (May 12, 2021) – Today, Sorenson Communications, the leading provider of American Sign Language (ASL) interpreting services and Video Relay Service (VRS) announced the launch of its new videophone – Lumina. As with all Sorenson technology, Lumina is specifically built for Deaf communication and brings together unmatched clarity, cutting-edge innovation, and exceptional design.
“From the start, Sorenson has been there to support relationships through our Deaf-centric technology,” says Sorenson Communications Chief Executive Officer Scott Wood. “We are excited to continue that legacy with Lumina by providing our customers with the most advanced technology and world-class ASL interpreting.”
As Sorenson’s latest offering, Lumina joins an ecosystem of services and products that support connections between Deaf and hearing people.
Lumina offers an even sleeker design, along with these features:
Lumina also includes game-changing features from the ntouch® VP2 like Wavello, Group Call, Enhanced SignMail, and more. Sorenson’s ecosystem integrates its services and products to offer a seamless experience with highly trained ASL interpreters. Sorenson’s solutions include in-person interpreting, VRS interpretation, or interpreting over video through virtual meeting platforms.
With Sorenson Relay and the introduction of the Sorenson VP-100® videophone in 2003, Sorenson revolutionized communication between Deaf and hearing callers, giving them the option to converse in real time – anytime, anywhere – each in their natural language, ASL or spoken English or Spanish. Since then, Sorenson has continued to re-imagine communication by introducing a host of features as well as five next-generation videophones, each specifically designed by and for people who are Deaf. For more technical information on the Lumina videophone, please visit sorenson2021es.wpengine.com/lumina.
About Sorenson Communications, LLC
Connecting Life. Sorenson Communications (sorenson2021es.wpengine.com) was founded on the principle that communication and being understood is fundamental to the human experience. Inspired by this belief and the core values of our communities, we develop the most trusted communication offerings, including Sorenson Relay, the highest-quality video interpreting service, and Sorenson Interpreting, which matches qualified sign language interpreters to specific assignment needs. As the largest employer of sign language interpreters, Sorenson endeavors to provide each customer with an exceptional communication experience.
Sorenson offers innovative, Deaf-specific communication products, such as ntouch® videophones and ntouch software applications that connect PC, Mac®, and mobile device users to Sorenson Relay. For more information, visit sorenson2021es.wpengine.com.
Press Contact
Ann Bardsley
Director of Public Relations
Sorenson Communications and CaptionCall
801-287-9400