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Sorenson VRS for Spanish

Get VRS solutions in your preferred languages. You can use all the products, services, and features of America’s #1 VRS provider in Spanish.

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VRS Solutions in Spanish

Making it easy for you to connect is at the heart of our mission, so we offer services for the Deaf community in both of your preferred languages: ASL and Spanish.

Not only are Sorenson VRS calls available for ASL-Spanish or ASL-English, you can easily select the language for your call directly from the dial screen with our language toggle. You can quickly choose your interpreter language when you call hearing family, friends, and businesses here in the U.S. or internationally.

All of your SVRS products are available with a Spanish user interface as well, so you can take advantage of all our community’s favorite features.

Setting Up Spanish Interface and Language Toggle for Sorenson VRS

You can tailor your language experience with all your Sorenson products and services. We created guides to help you set your Sorenson products to a Spanish user interface and to turn on our Spanish/English language toggle on your dial screen.

How to enable Spanish on your Videophone

Go to Settings > Controls > En español > then switch from English to español

How to enable Spanish on iOS, Android, Mac, or PC

Ensure your device and the ntouch app are up to date, then navigate to your device’s language settings and select español. Your ntouch app will now be in español!

Select your device from the list below to see how to change your language settings:

iOS » | Android » | Mac »  | Windows »

Turning on language toggle

Play Video

Android (en español)

Play Video

Android (in English)

Play Video

iOS Spanish (en español)

Play Video

iOS (in English)

Play Video

VP Spanish (en español)

Play Video

VP (in English)

Sorenson Video Relay Service

Lumina Videophone (VP)

From the crystal-clear picture to the bright LightRing you can see across the room, you’ll love how Lumina takes your communication to a wh0le new level. It’s an entirely new experience in Deaf-centric design—an evolution of our groundbreaking first videophone—that delivers customization and ease of use.
High Quality Video
You get the best picture quality possible with our crisp, high-definition digital video on your screen.
SignMail Messages
Can’t answer right now? No problem. With your personal SignMail® account, callers can leave a message in ASL.
Better Flashers
We have more—and brighter—flashers that make it easy to see call notifications, even across the room.
Safe & Secure
We provide top-notch security and encryption to ensure your calls are protected for your peace of mind.
LightRing Settings
You’ll know who’s calling right away with customizable LightRing color and pattern settings.

Frequently Asked Questions

No. Sorenson Video Relay and all other Video Relay Service providers are available at no cost to consumers.
You can use Sorenson Video Relay with all of our products. You can also use Sorenson Video Relay with products from other Video Relay Service providers.

Yes, you must have a Sorenson account to use Sorenson Video Relay. However, once you sign up for a Sorenson VRS number, you can make a call to a hearing person through Sorenson Video Relay using any product, even products from other VRS providers.

You have multiple options for selecting interpreter language for your Sorenson VRS calls:

  1. The easiest way to choose your VRS interpreter language is by turning on our language toggle feature. This allows you to choose the VRS language for every call right from your dial screen.
  2. You can set a default VRS language for each of your contacts. When you open one of your saved contacts, you can choose a language preference in their settings that VRS calls will default to when you call that person.
  3. When a Sorenson interpreter picks up your VRS call, you can ask them for a Spanish-speaking interpreter and they’ll transfer your call if necessary.
  4. In you have Spanish language features enabled for your Sorenson app or videophone, you can choose to make a Spanish VRS call and then tell the interpreter the number you want to call.
When you call 911 through VRS, we’ll move your call to the front of the line. When you tell the interpreter your emergency, they’ll ask your location so you can confirm you’re either at your home address or you’re away from home. They will relay information between you and the emergency services, staying on the line with you until you get help.

Register for a Sorenson Video Relay Account

Registration is required for any Sorenson Video Relay services.

FCC rules permit you to port your telephone number to the VRS provider of your choice.  If you request a new number, Sorenson will provide you with one for the geographic area where you live or work. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. You can update your Registered Location by calling 801-386-8500 or by visiting https://es.sorenson.com/vrs/vrs/manage-account/. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Hearing point-to-point video users will not be able to place emergency calls. For more information on the process of obtaining ten-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website: https://es.sorenson.com/legal/. For information on toll-free numbering, please visit https://es.sorenson.com/vrs/toll-free-numbers/.